PAYMENT: For your security and peace of mind, I accept payment via Paypal. You don’t need to set up a Paypal account – just use your credit or debit card details to make a payment via the secure Paypal system.
SHIPPING: Once payment has been confirmed by Paypal I will dispatch your order within 3 working days. Unless otherwise agreed, I will send your order by Royal Mail first class post, with a certificate of posting.
If you would like me to send your order by recorded or special delivery please let me know and I will confirm the new cost of postage.
Once your order has been dispatched, I will send you an email to confirm that it’s on the way.
I use recycled packaging and envelopes where possible, please try to recycle or use again if you can.
SAMPLES / COLOURS: The way that colours are represented can vary between screens, so if you are unsure please get in touch and I will be happy to send you a sample of the colours used in the piece you are interested in.
INTERNATIONAL PURCHASES: International buyers please contact me in the first instance to agree postage rates and delivery method.
COMMISSIONS: I would be delighted to create that special something to your own specifications. Please contact me to discuss.
Colours; size; sample; price; postage; delivery times – all by mutual agreement.
RETURNS: I would like your shopping experience with fatcat felt to be a happy one. If, for any reason, you are not happy with your purchase please contact me within 7 days and I will work with you to resolve any issues.
